Cancellation & Refund Policy

Cancellations before dispatch

You may request cancellation before an order has been dispatched by emailing hello@baag.in with your order details. If the order has already entered dispatch, cancellation may no longer be possible and the return process below will apply.

Return or exchange requests

Contact us within 7 days of delivery if you wish to request an eligible return or size exchange. Items must be unused, unworn, unwashed and returned with their original tags and packaging. We may ask for photographs before approving a return, especially for damage or incorrect items.

Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect product, contact us within 7 days of delivery with your order details and clear photographs. After verification, we will arrange an appropriate replacement, exchange or refund. Where the issue is our error or verified transit damage, BAAG will bear reasonable return-shipping costs.

Items not eligible for return

• Items that are worn, washed, altered, stained, damaged after delivery or missing original tags.
• Products marked final sale or non-returnable before purchase, except where defective or incorrectly supplied.
• Requests made outside the stated return window, unless required otherwise by applicable law.

Refunds

Approved refunds are returned to the original payment method after the returned item is received and inspected, or after an eligible cancellation is confirmed. Bank and payment-provider processing times vary; after a refund is initiated, credit commonly takes about 5–7 working days to appear.

How to request support

Email hello@baag.in with your order ID, the email or phone used at checkout, the reason for your request and relevant photographs if applicable.