Privacy Policy

Information we collect

When you place an order we may collect your name, email address, phone number, shipping address, ordered products, sizes and transaction references. The storefront also uses browser local storage to keep your shopping bag and checkout state on your device.

Payments

Payments are processed through Razorpay. BAAG does not store your card number, CVV, UPI PIN or banking credentials. Razorpay may process payment and device information under its own privacy and security practices.

How we use information

• Process, verify and fulfil orders.
• Deliver products and provide order support.
• Prevent fraud, abuse and payment disputes.
• Meet legal, tax, accounting and compliance obligations.
• Improve the store and customer experience.

Sharing

We share information only where reasonably necessary to operate the store, such as with payment processors, hosting providers, delivery partners and professional or regulatory parties where required. We do not sell customer personal information.

Retention and security

We retain order and support records only for as long as reasonably needed for fulfilment, accounting, fraud prevention, legal obligations and dispute handling. We use HTTPS and server-side payment verification, but no online service can guarantee absolute security.

Your choices

You may ask us to correct or update information associated with an order, or ask a privacy question, by contacting us at hello@baag.in. Some records may need to be retained where required by law or for legitimate transaction records.